DUE TO THE PANDEMIC AND FOR THE SAFETY OF OUR CLIENTS ALL SALES ARE FINAL.
(PLEASE READ) BILLING AND SHIPPING MUST MATCH OR YOU WILL BE REFUNDED MINUS THE CANCELLATION FEES.
Due to the nature of our products, we DO NOT issue refunds. All sales are final. All Transactions and purchases made on this website are final and iDefineBeauty offers no return and exchange unless it can be clearly shown that the product shipped is defected.
If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours (2 Business Days) after receiving the merchandise. We will be happy to rectify the issue. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we cannot cancel, adjust or apply any discounts to it. Please double check your order in the cart for the correct product, size, etc., before making your purchase.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
